Uniting Aged Care is dedicated to upholding quality services, systems and processes throughout the organisation.

Our Quality management system adheres to principles of Quality Assurance and Continuous Improvement.


A background to our Quality systems
The Uniting Aged Care Quality systems are focused on the continual improvement of care and services, self assessment and striving towards best practice.


What is accreditation? 
The accreditation system commenced on 1 January 2001 and is designed to ensure  older Australians receive quality care and accommodation in residential aged care facilities. The system is supported by monitoring and spot checks to ensure that homes continue to meet care standards.

Accreditation is complemented by certification, which focuses on assessing ongoing improvements in the quality of accommodation.

Accreditation is the evaluation process which aged care homes must undergo to continue receiving residential care subsidies from the Australian Government. It is the formal recognition provided to a home by the Aged Care Standards and Accreditation Agency (the Agency) that the home measures up to the standards for quality of care set out in detail in the Quality of Care Principles 1997.

Accreditation is a process of continuous improvement. Homes that are accredited will continue to be monitored and may be subject to spot checks to ensure the quality of care and services continues to improve. 


What are the Accreditation Standards? 
Homes are assessed against the four Accreditation Standards:

• Standard 1: Management Systems, Staffing and Organisational Development
• Standard 2: Health and Personal Care
• Standard 3: Resident Lifestyle
• Standard 4: Physical Environment and Safe Systems

Each standard is divided into a number of Expected Outcomes. There are 44 Expected Outcomes across the four Accreditation Standards. 


Quality Reporting for Community Programs
DoHA accredits all EACH, EACHD, CACP & NRCP services through the Quality Reporting process. This process requires Uniting Aged Care to report on standards and quality systems to ensure all clients are receiving quality services.